Refund & Return Policy

Bill payments are applied to your connection immediately and are not refundable once the paid period has started.

If you paid twice by mistake or paid for the wrong user ID, contact support within 7 days with your transaction ID. Verified duplicate or mistaken payments are refunded to the original payment method within 7–10 working days.

You can return a product within 7 days of delivery if it is defective, damaged on arrival or not what you ordered. The product must be unused, with its box, accessories and invoice.

Once we receive and check the returned product we will replace it or refund the product price to your original payment method within 7–10 working days.

Delivery charges are refunded only when the return is caused by our mistake.

Unpaid orders can be cancelled from My Account. Paid orders can be cancelled by contacting support before they are shipped, and are refunded in full.

If money was deducted but the payment shows as failed, it is usually reversed automatically by your bank or wallet within 7 working days. If not, contact support with your transaction ID.